Information We Collect
The information collected depends on how you use KedaiPabz and which services you access.
- Account information such as your name, email address and account credentials.
- Contact information submitted during support, payment or account-related activities.
- Order information including products, quantities, prices and order status.
- Destination details required to fulfil digital products, such as User IDs, account IDs, server details, zone IDs, phone numbers or email addresses.
- Wallet, payment and transaction records.
- Support ticket messages and information you choose to provide to customer support.
- Technical information such as IP addresses, browser information, timestamps and security logs.
How We Use Information
KedaiPabz uses customer information to operate and protect the platform and to provide the services requested by customers.
- Creating and managing customer accounts.
- Processing orders and delivering digital products.
- Verifying payments and maintaining wallet balances.
- Managing rewards, coupons, points and account benefits.
- Responding to support requests and resolving disputes.
- Detecting suspicious activity, fraud, unauthorised access and platform abuse.
- Maintaining service reliability and improving the customer experience.
Payments and Wallet Transactions
KedaiPabz may process or store payment-related information required to identify transactions, confirm payment status and maintain PabzWallet records.
Payment providers may independently collect information required to process a transaction according to their own policies and legal obligations.
Digital Product Fulfilment
Certain customer-supplied destination details may be transmitted to connected fulfilment systems where required to process a digital order.
Only information reasonably required for the relevant transaction should be transmitted for fulfilment.
Supplier identities, commercial arrangements, API credentials and confidential technical information are not displayed publicly.
Customer Support and Live Chat
When you contact KedaiPabz through support tickets, email or live chat, the information you provide may be retained so that we can respond, investigate account or order issues and maintain a history of the support interaction.
Live chat functionality is provided through an external chat service. That service may process technical information required to operate the chat widget and conversation.
Security
KedaiPabz uses reasonable technical and organisational measures to protect customer information and platform accounts.
- Passwords are handled using secure hashing mechanisms rather than being stored as plain text.
- Sensitive API credentials are kept on the server and are not intentionally exposed in customer-facing pages.
- Security logs may be retained to investigate suspicious activity and protect the platform.
No internet-based service can guarantee absolute security, but reasonable steps are taken to reduce foreseeable risks.
Data Retention
Information may be retained for as long as reasonably necessary for account administration, transaction records, fraud prevention, customer support, dispute resolution, operational requirements and applicable legal obligations.
Different categories of information may have different retention periods depending on their purpose.
Sharing of Information
KedaiPabz does not sell customer personal information as part of operating the storefront.
Information may be shared with service providers where reasonably necessary to deliver a requested service, process payments, fulfil an order, provide customer support, maintain infrastructure or protect the platform.
Information may also be disclosed where required by applicable law or a valid legal process.
Your Information and Requests
Where applicable, customers may contact KedaiPabz to ask questions about information associated with their account or to request reasonable corrections to inaccurate account information.
Certain transaction, payment, fraud-prevention or legal records may need to be retained even if an account is no longer actively used.
Third-Party Websites and Services
KedaiPabz may link to or integrate with third-party services. Those third parties may operate under their own privacy policies and terms.
KedaiPabz is not responsible for the privacy practices of websites or services that it does not control.
Changes to This Privacy Policy
This Privacy Policy may be updated when platform functionality, operational practices or applicable requirements change.
The latest version published on this page applies from the stated last-updated date.
Contact Us
Questions about this Privacy Policy or the handling of customer information can be submitted through the Contact Us page.
Email: admin@kedaipabz.xyz
